COVID-19 Notice for Clients: What We are Doing to Help Contain the Virus



March 16 2020

To Our Valued Clients,

As of March 16, 2020 the Public Health Agency of Canada and Alberta Health Services are asking all residents to take steps to help prevent the spread of the COVID-19 virus.  We all have a role to play in this and we want to assure you that our offices are adopting the recommended precautions to help prevent the spread of the COVID-19 virus.

The following precautions are in place at our offices:

  • Any staff who have travelled outside of Canada will be self-isolating at home for 14 days;
  • Any staff who have been in close contact with a person who has been diagnosed with COVID-19 or who has demonstrated symptoms of COVID-19 will be self-isolating at home for 14 days;
  • Any staff who are experiencing any symptoms of COVID-19 will be self-isolating at home for 14 days;
  • Unless absolutely necessary, all client meetings will be conducted by way of phone conference or video conference;
  • The elevator banks in our building are now locked off to the public during business hours.  Any clients attending at our office are to call our receptionist at 780-428-8222 upon their arrival and we will arrange to have them brought up to our office;
  • We are following recommendations regarding social distancing.  We are a no handshake zone and are asking all staff and clients to maintain a distance of 1- 2 meters from others;
  • All surfaces in our office are being regularly disinfected;
  • Hand-sanitizer is available throughout our offices;
  • Shared reading materials have been removed from office reception areas.

For the safety of our employees and clients, we ask that:

  • Any clients who have recently returned from a trip outside of Canada and who are scheduled to attend at our offices advise us so that arrangements can be made for a phone / video conference or to have the meeting re-scheduled until after they have completed a 14 day self-isolation period;
  • Any clients who are experiencing symptoms of COVID-19 or who have been in close contact with a person who has been diagnosed with COVID-19 or who has demonstrated symptoms of COVID-19 advise us so that arrangements can be made for a phone / video conference or to have the meeting re-scheduled until after they have completed a 14 day self-isolation period;
  • Clients who have been to our offices recently and who have been diagnosed with COVID-19 or are suspected to have COVID-19, please notify us at (780) 428-8222, so we can take proper steps to ensure the safety of our clients and staff.

For more information about COVID-19, including signs and symptoms, please go to the following websites:

http://albertahealthservices.ca/topics/Page16944.aspx

https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

Thank-you for pulling together with us to help get this virus under control.